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Returns Policy

Here at Lola Mindi we want you to be 100% happy with your purchase and understand it can be tricky ordering online at times.

To return an item contact us at info@lolamindi.com with your Name and Order Number and we will issue you a Return Authorisation Number. 

All returns must be in the same condition they were shipped in - Free of makeup, tan, perfume, all swing tags attached. 

Full Priced Items may be returned within 14 days for a store credit. 

Sale items are marked to clear so these items are final, please choose carefully.  (in line with the International Consumer law) purchases made during final sale periods are not returnable, unless faulty. Items using discount codes can be returned for a Store Credit. 

Exchanges 
Unfortunately we do not offer exchanges online. If you wish to order another size please return your item within 14 Days and we will issue you a store credit, this can be used to purchase another size or any other item. 

Afterpay/ZipPay

If you need to return an item for a refund (item shipped incorrectly or faulty) and you have paid with Afterpay/zipPay this item must be returned well within 14 days otherwise you will be issued with a store credit. Please contact us if you have any questions about Afterpay or visit www.afterpay.com.au  or www.zippay.com.au for further info. 


Shipping
All returns ship to: PO Box 27 Carisbrook Victoria AU 3464

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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